Privacy Policy

1. Who We Are

EcoWall Pest Control ("EcoWall," "we," "us," or "our") provides residential and commercial pest control services throughout Chicagoland, Illinois. Our website is ecowallpest.com.

Contact:
Phone: (708) 907-1872
Email: info@ecowallpest.com

2. Information We Collect

When you fill out a form on our website or contact us, we may collect:

• Personal identifiers: Full name, phone number, email address
• Location data: Street address, city, ZIP code (provided by you for service scheduling)
• Service request details: Type of pest issue, urgency level, property type
• Device/browser data: IP address, browser type, and pages visited (collected automatically via Google Analytics)

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiry within 15 minutes during business hours
• Schedule and deliver pest control services at your property
• Send appointment confirmations and follow-up communications
• Send promotional offers, seasonal reminders, and referral program updates
• Improve our website and marketing through anonymized analytics

4. TCPA & SMS Consent Disclosure

By submitting a form on this website, you provide your express written consent under the Telephone Consumer Protection Act (TCPA) for EcoWall Pest Control and its authorized agents to contact you at the phone number provided using:

• Autodialed calls and pre-recorded or artificial voice messages
• SMS/text messages regarding your service request, appointment scheduling, and promotional offers

Message frequency: You may receive up to 6 messages per month. Message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for assistance.

Consent is not a condition of purchase. You may request service without providing consent by calling us directly at (708) 907-1872.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only with:

• Our service technicians — to schedule and complete your appointment
• Google Analytics (GA4) — anonymized website usage data only
• Google Apps Script — processes form submissions and sends email confirmations
• Law enforcement — if required by law, subpoena, or court order

6. Cookies & Tracking

Our website uses:

• Google Analytics 4 (GA4): Anonymized traffic and conversion tracking (Measurement ID: G-N142ZQ7W2T)
• Essential cookies: Session management and basic site functionality

We do not use third-party advertising cookies or retargeting pixels at this time.

7. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services and comply with legal obligations. Lead form submissions are retained for up to 24 months. You may request deletion at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Withdraw consent for calls/texts by replying STOP or contacting us

9. Security

We use industry-standard measures to protect your information, including HTTPS encryption on our website and secure third-party data processors. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

EcoWall Pest Control
Phone: (708) 907-1872
Email: info@ecowallpest.com
Website: ecowallpest.com